T&C

Effective Date: 22 August 2026

Welcome to Shivasappliances.

These Terms and Conditions govern your access to and use of the Shivasappliances website, products, and services. By accessing our website, creating an account, or purchasing products from us, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, please do not use our website or purchase our products.

1. General Conditions

By using our website and services, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information provided by you during registration or purchase is accurate and complete.
  • You will use our website and services only for lawful purposes.

We reserve the right, subject to applicable law, to refuse or cancel service or an order where there is a legitimate reason, including suspected fraud, misuse of the website, incorrect information, or violation of these Terms and Conditions.

Product prices, availability, specifications, offers, and other information may be changed or updated from time to time without prior notice.

2. Products, Images, and Pricing

We make reasonable efforts to ensure that product descriptions, specifications, images, and prices displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device, display settings, lighting, or screen resolution.
  • Product images may be for representation purposes and may differ slightly from the actual product.
  • Product specifications, features, availability, and descriptions may be updated by the manufacturer or by us from time to time.
  • Prices and promotional offers may change without prior notice.
  • In the event of an obvious pricing, product information, or technical error, we reserve the right to correct the error and, where appropriate, cancel or modify the affected order subject to applicable law.

3. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase the selected product.

An order is considered accepted only after it has been successfully processed and confirmed by Shivasappliances.

We reserve the right to cancel or decline an order in circumstances such as:

  • Product unavailability
  • Incorrect or incomplete customer information
  • Suspected fraudulent or unauthorized transactions
  • Pricing or technical errors
  • Delivery limitations
  • Violation of these Terms and Conditions
  • Other legitimate business or legal reasons

If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our applicable refund and cancellation policy.

4. Shipping and Delivery

Processing and Dispatch

Standard orders are generally processed and dispatched within 48 hours of successful order placement.

During festive seasons, promotional periods, or periods of high order volume, processing and dispatch may take up to 4 business days.

Orders are generally processed Monday through Saturday. Orders placed on Sundays or public holidays will be processed on the next working day.

Shipping Charges

Shipping charges are not fixed and may vary depending on the delivery address, pincode, product, and applicable delivery requirements.

The applicable shipping charges will be calculated and displayed at checkout before the order is completed.

Delivery Time

Estimated delivery timelines depend on the destination, pincode serviceability, delivery network, and other operational factors.

While we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to weather conditions, transportation issues, public holidays, high shipment volumes, service disruptions, or other circumstances beyond our reasonable control.

Shivasappliances will not be responsible for delays caused by circumstances outside our reasonable control.

5. Mandatory Unboxing Video for Damage and Order-Related Claims

To help protect customers and Shivasappliances against disputes involving transit damage, missing accessories or parts, or incorrect products, customers are required to record a proper unboxing video.

The video should:

  • Begin before opening the sealed outer package.
  • Clearly show the shipping label and outer packaging.
  • Show the complete opening of the package without interruption.
  • Clearly show the product and included accessories or parts.
  • Be continuous, clear, and unedited wherever possible.

Reporting Time

Any concern regarding transit damage, missing parts/accessories, or an incorrect product should be reported to our customer support team within 24–48 hours of delivery.

A valid and continuous unboxing video may be required to verify and process such claims. Where a suitable unboxing video is not available, Shivasappliances may be unable to verify the condition of the product at the time of delivery and may therefore be unable to process the claim, subject to applicable law.

Customers should retain the original product packaging until the product has been fully inspected.

6. Accuracy of Billing and Account Information

You agree to provide accurate, current, and complete information when placing an order or creating an account.

This includes, where applicable:

  • Full name
  • Billing address
  • Delivery address
  • Pincode
  • Phone number
  • Email address
  • Payment and billing information

You are responsible for promptly updating any information that changes so that we can process your orders and contact you when necessary.

If an order is returned because of an incorrect or incomplete address, incorrect pincode, incorrect contact details, customer unavailability, or refusal to accept delivery, applicable re-shipping or additional delivery charges may be payable by the customer.

7. Payments

We may offer various payment methods, including UPI, debit/credit cards, net banking, digital wallets, and Cash on Delivery, subject to availability.

Online payments are processed through secure third-party payment providers. Shivasappliances does not intentionally store sensitive payment credentials such as card CVV, PIN, or net banking passwords on its own servers.

Customers are responsible for ensuring that payment information provided through the applicable payment gateway is accurate and authorized.

8. Cancellation, Returns, Refunds, and Warranty

Order cancellation, returns, replacements, refunds, and warranty claims are subject to the applicable policies published by Shivasappliances and, where relevant, the manufacturer's warranty terms.

Customers should review the applicable Cancellation Policy, Return & Refund Policy, and Warranty Terms before placing an order.

Nothing in these Terms and Conditions is intended to limit any rights or remedies available to customers under applicable law.

9. Website Use

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to gain unauthorized access to our website, systems, or accounts.
  • Interfere with the security or operation of the website.
  • Submit false, misleading, or fraudulent information.
  • Use automated systems or methods to improperly access or collect information from the website.
  • Engage in activities that may damage, disrupt, or negatively affect our website or services.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated, subject to applicable law.

10. Intellectual Property

Unless otherwise stated, the content available on the Shivasappliances website, including text, product descriptions, graphics, logos, images, website design, and other materials, is owned by or licensed to Shivasappliances and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, or commercially use our website content without prior written permission, except where permitted by applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Shivasappliances will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.

To the extent permitted by applicable law, our liability in relation to a particular purchase will generally be limited to the amount paid for the affected product or order.

Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

12. Force Majeure

Shivasappliances shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, public emergencies, or other unforeseen events.

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer protection or other applicable legal rights, disputes arising in connection with these Terms and Conditions shall be subject to the jurisdiction of the competent courts having jurisdiction over the relevant matter and location.

14. Changes to These Terms

We may update or modify these Terms and Conditions from time to time to reflect changes in our business, products, services, technology, or applicable laws.

The updated version will be published on our website with a revised effective date. Your continued use of the website after such changes are published constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

15. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:

Brand Name: Shivasappliances
Customer Support Number / WhatsApp: +91 7302365497
Support Timings: 10:00 AM – 6:00 PM
Working Days: Monday to Saturday