Shipping Policy

Effective Date: 22 August 2026

At Shivasappliances, we are committed to delivering your products safely, efficiently, and as quickly as possible. Please read the following Shipping Policy to understand how we process, dispatch, and deliver your orders.

1. Order Processing and Dispatch

Standard Dispatch Time

Orders are generally processed and dispatched within 48 hours of successful order placement.

Peak Seasons and High Order Volumes

During festive seasons, promotional sales, or periods of unusually high order volumes, dispatch may take up to 4 business days.

Working Days

Orders are processed Monday through Saturday.

Orders placed on Sundays or public holidays will be processed on the next working day.

Dispatch time may also be affected by payment verification, product availability, or other circumstances beyond our reasonable control.

2. Shipping Charges

Shipping charges are not fixed and may vary depending on:

  • Delivery location
  • Delivery address
  • Pincode
  • Product and order requirements

The applicable shipping charges will be automatically calculated and displayed at checkout after you enter your complete delivery address and pincode.

3. Estimated Delivery Time

After your order has been dispatched, delivery generally takes approximately 3 to 7 business days, depending on your location, pincode serviceability, and the availability of delivery services in your area.

Delivery timelines are estimates and may vary due to factors such as:

  • Weather conditions
  • Public holidays
  • Local transportation issues
  • High shipment volumes
  • Remote or difficult-to-service locations
  • Other circumstances beyond our control

Once your order has been dispatched, we will provide a tracking link via SMS and/or email, where available, so that you can monitor your shipment status.

4. Mandatory Unboxing Video

To protect our customers and help us resolve issues related to transit damage, missing accessories, missing parts, or incorrect products, an unboxing video is mandatory for all applicable deliveries.

Customers are required to:

  • Record a clear and continuous video before opening the package.
  • Ensure that the outer packaging and shipping label are clearly visible in the video.
  • Record the complete opening of the package without interruption.
  • Show the product, accessories, parts, and packaging material clearly after opening.
  • Keep the video safely stored until the product has been fully inspected.

The unboxing video may be required when raising a claim for transit damage, missing parts/accessories, or an incorrect product.

If a proper and continuous unboxing video is not available, Shivasappliances may be unable to verify or process such claims.

Customers are advised not to discard the original packaging until they have inspected the product and confirmed that everything is in proper condition.

5. Incorrect Address and Undelivered Orders

Customers are responsible for providing a complete and accurate delivery address, pincode, and contact number at the time of placing an order.

Please carefully verify your delivery details before completing your purchase.

If an order is returned to us because of:

  • An incorrect or incomplete address
  • Incorrect pincode
  • Incorrect or unreachable contact number
  • Recipient unavailability or refusal to accept the delivery
  • Failure to receive the shipment after reasonable delivery attempts

any applicable re-shipping or additional delivery charges may be borne by the customer before the order is shipped again.

6. Delivery Delays

Although we make every reasonable effort to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our control, including severe weather, transportation disruptions, public holidays, operational issues, or other unforeseen events.

A delay in delivery does not automatically qualify as a cancellation or refund unless otherwise permitted under our applicable policies.

7. Shipment Tracking

Once your order has been dispatched, tracking details will be shared with you through SMS and/or email, where tracking is available.

You may use the tracking information to check the current status of your shipment.

If tracking information does not update immediately after dispatch, please allow some time for the shipment to be scanned and updated in the delivery system.

8. Customer Support

If you have any questions regarding your order, shipping, tracking, or delivery status, please contact our customer support team.

Brand / Store Name: Shivasappliances
Customer Support Phone / WhatsApp: +91 7302365497
Support Hours: 10:00 AM – 6:00 PM
Working Days: Monday to Saturday

We will make reasonable efforts to assist you with your shipment and resolve delivery-related concerns as quickly as possible.