Return & Replacement Policy

Effective Date: 22 August 2026

At Shivasappliances, we aim to ensure that you receive your products in proper condition. If you receive a damaged, defective, incomplete, or incorrect product, you may request a return or replacement subject to the conditions mentioned below.

1. Return & Replacement Eligibility

To be eligible for a return or replacement, the product must:

  • Be in its original condition.
  • Be returned with the original packaging.
  • Include all original tags, accessories, manuals, and other items supplied with the product.
  • Include the original invoice or proof of purchase.
  • Not be used, washed, altered, damaged, or modified by the customer.
  • Be in a condition suitable for inspection and verification.

Certain products may be subject to additional manufacturer-specific return, replacement, or warranty conditions.

2. Unboxing Video Requirement

Customers are strongly advised to record a clear and continuous unboxing video while opening the parcel.

The video should show:

  • The sealed outer package before opening.
  • The shipping label and packaging.
  • The complete opening of the package.
  • The product and all accessories received.

An unboxing video can help us verify claims relating to transit damage, missing accessories, missing parts, or an incorrect product and may be required when processing such claims.

3. Return & Replacement Time Limit

A return or replacement request must be submitted within 3 days from the date of delivery.

Requests submitted after the 3-day period may not be accepted.

Customers are advised to inspect the product immediately after delivery and contact our support team as soon as any issue is identified.

4. Verification of Return or Replacement Requests

All return and replacement requests are subject to verification.

After receiving your request, our team may ask for:

  • Photos or videos of the product
  • Unboxing video, where applicable
  • Order details or invoice
  • Details of the issue or reason for the request

A return or replacement will be processed only after the request is reviewed and approved in accordance with this policy and applicable law.

5. Contact Us

For return or replacement requests, please contact our customer support team:

Brand Name: Shivasappliances
Customer Support Number / WhatsApp: +91 7302365497
Support Timings: 10:00 AM – 6:00 PM
Working Days: Monday to Saturday