FAQ's
Here are answers to some of the most common questions about ordering, payment, shipping, delivery, returns, replacements, and customer support at Shivasappliances.
1. What products does Shivasappliances sell?
Shivasappliances offers a range of home and electronic appliances, including smart TVs, refrigerators, washing machines, kitchen appliances, and other household electronic products.
Product availability may vary from time to time.
2. Are your products genuine?
Yes. We aim to provide genuine products sourced from trusted and established brands. Product details, specifications, and warranty information are provided wherever applicable.
3. How can I place an order?
You can browse the products available on our website, select the product you want, add it to your cart, provide your delivery details, select an available payment method, and complete your order.
After your order is successfully placed, you will receive an order confirmation.
4. What payment methods do you accept?
Depending on availability, we may accept:
- UPI
- Debit and credit cards
- Net banking
- Digital wallets
- Cash on Delivery (COD)
Available payment options will be displayed at checkout.
5. How long does it take to dispatch my order?
Orders are generally processed and dispatched within 48 hours of successful order placement.
During festive seasons, promotional periods, or periods of high order volume, dispatch may take up to 4 business days.
Orders are generally processed Monday through Saturday.
6. How long will my order take to arrive?
After dispatch, delivery generally takes approximately 3 to 7 business days, depending on your delivery location, pincode, and serviceability.
Delivery timelines are estimates and may vary due to operational or unforeseen circumstances.
7. How can I track my order?
Once your order has been dispatched, tracking information will be shared through SMS and/or email, where tracking is available.
You can use the tracking link to check your shipment status.
8. How are shipping charges calculated?
Shipping charges are not fixed. They may vary depending on your delivery address, pincode, product, and applicable delivery requirements.
The applicable shipping charges will be displayed at checkout before you complete your order.
9. Do I need to record an unboxing video?
Yes, customers are strongly advised to record a clear and continuous unboxing video when receiving and opening their parcel.
The video should show the sealed package, shipping label, complete opening of the parcel, product, and accessories.
An unboxing video may be required to verify claims related to transit damage, missing parts/accessories, or an incorrect product.
10. What should I do if I receive a damaged product?
If you receive a product that appears to be damaged, please contact our customer support team as soon as possible.
You may be asked to provide photographs, videos, the unboxing video, order details, and other information needed to verify the issue.
Damage-related claims are subject to verification and the applicable Return & Replacement Policy.
11. What should I do if I receive the wrong product?
Please contact us as soon as possible after delivery.
Keep the product, packaging, accessories, and invoice safely until our team has reviewed your request. An unboxing video may be required to verify the claim.
12. Can I return or replace a product?
Eligible products may be returned or replaced subject to our Return & Replacement Policy.
The product should generally be in its original condition and include the original packaging, invoice, tags, accessories, manuals, and other items supplied with the product.
13. What is the time limit for a return or replacement request?
A return or replacement request must generally be submitted within 3 days from the date of delivery.
Requests submitted after the applicable period may not be accepted, subject to applicable law and the specific product or manufacturer's policy.
14. Can I return a used or altered product?
Products intended for return or replacement should generally be unused, unwashed, unaltered, and