Privacy Policy
Effective Date: 22 August 2026
At Shiva Electronics, accessible through our website, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.
1. Information We Collect
To process your orders and provide you with a smooth shopping experience for home appliances, we may collect the following information:
Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Delivery address
- Phone number
- Email address
- Information necessary to process your order or provide customer support
Payment Information
We offer multiple payment options, including UPI, debit/credit cards, net banking, digital wallets, and Cash on Delivery (COD).
Online payments are processed through secure third-party payment gateways. Shiva Electronics does not store your debit/credit card numbers, CVV, PINs, or net banking passwords on our servers.
Technical Information
When you visit our website, we may automatically collect certain technical information, such as:
- IP address
- Browser type and version
- Device information
- Pages visited
- Website usage and interaction data
This information helps us maintain website security, improve performance, and enhance your overall browsing experience.
2. How We Use Your Information
We may use the information we collect for the following purposes:
Order Processing
- To receive, confirm, and process your orders
- To provide order updates and delivery information
- To maintain records of your purchases
In-House Delivery
Shiva Electronics manages product deliveries directly through its own delivery team. Your name, phone number, and delivery address may be used by our authorized delivery personnel solely for the purpose of delivering your purchased products.
Customer Support
We may use your information to:
- Respond to your questions and requests
- Handle installation requests
- Provide after-sales support
- Resolve complaints or service-related issues
Security and Website Improvement
We may use information to:
- Prevent fraudulent or unauthorized activities
- Protect our website and customers
- Improve website functionality and performance
- Understand how visitors use our website
3. Payment Processing and Security
Shiva Electronics provides various secure payment methods for customer convenience.
Online payments are processed through trusted and secure third-party payment gateways. Payment information such as card numbers, CVV, PINs, and net banking passwords is handled by the respective payment service provider and is not stored on Shiva Electronics' servers.
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
4. Data Sharing and Disclosure
No Third-Party Courier Sharing
As we manage our deliveries directly, your delivery address and contact information are not routinely shared with external courier companies.
No Sale or Rental of Personal Information
We do not sell, rent, trade, or otherwise commercially disclose your personal information to third parties or marketing companies.
Service Providers
Where necessary, certain information may be shared with trusted service providers that help us operate our website, process payments, provide technical services, or perform other services on our behalf. Such providers are expected to use the information only for the services they provide to us.
Legal Requirements
We may disclose personal information when required to do so by applicable law, court order, government authority, or other valid legal process, or when necessary to protect our legal rights and the safety of our customers or others.
5. Cookies
Our website may use standard cookies and similar technologies to remember visitor preferences, maintain website functionality, understand browsing patterns, and improve the overall user experience.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.
6. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of your personal information from our active databases
- Opt out of promotional or marketing communications
- Ask questions about how your personal information is collected and used
To exercise any of these rights, please contact us using the details provided below.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, resolving disputes, and complying with applicable legal or regulatory requirements.
When personal information is no longer required, we may securely delete or anonymize it, subject to applicable legal obligations.
8. Children's Privacy
Our website and services are not intended to knowingly collect personal information from children without appropriate parental or guardian involvement. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws.
Any updated version will be posted on this page with a revised Effective Date. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions, concerns, requests, or feedback regarding this Privacy Policy or the way we handle your personal information, please contact us:
Business Name: Shiva Electronics
Address: Agra, Uttar Pradesh, India
Phone: +91 7302365497
Email: shivasappliances@gmail.com
By using our website or purchasing products from Shiva Electronics, you acknowledge that you have read and understood this Privacy Policy.